Refund policy

Refund Policy

Last updated: 02/06/2026

Thank you for shopping with The Tomato Patch. We are a small front-yard nursery in Bomaderry, NSW, and we want you to be happy with the plants you purchase from us.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major problem, is not as described, is unsafe, or does not meet consumer guarantees, you may be entitled to a remedy such as a refund, replacement or store credit, depending on the issue.

Live plants

Plants are living products and their performance after collection or delivery depends on watering, planting, soil, weather, pests, disease, fertilising, sunlight and ongoing care.

Please check your plant at pickup or as soon as it is delivered. If you believe there is a problem with your plant, please contact us within 48 hours with:

your order number
a description of the issue
clear photos of the plant, pot, label and any damage

We will assess the issue and, where appropriate, offer a replacement, refund, store credit or care advice.

Change of mind

We do not usually offer refunds for change of mind, choosing the wrong variety, ordering too many plants, finding a product cheaper elsewhere, or deciding you no longer want the plant.

At our discretion, we may offer store credit or an exchange if the plant is returned promptly, in saleable condition, and has not been planted, pruned, damaged or neglected.

Pickup orders

Pickup is by appointment unless an open day is advertised. Once your order is ready, we will contact you to arrange collection.

Please collect your order within the agreed pickup window. If you need to change your pickup time, please contact us as soon as possible.

If an order is not collected within 7 days of the agreed pickup date and we cannot reach you, we may cancel the order and return the plants to stock. A refund or store credit may be offered at our discretion, less any reasonable costs already incurred.

Local delivery

Where local delivery is available, please ensure the delivery address and contact details are correct.

If no one is home, we may leave the order in a safe, shaded location if one is available. Once a plant has been safely delivered or collected, responsibility for its care passes to the customer.

Plant health after purchase

We are happy to provide general care advice, but we cannot guarantee plant performance after collection or delivery where issues arise from:

underwatering or overwatering
heat stress, frost, wind or weather damage
poor soil or drainage
incorrect planting
pest or disease problems after purchase
lack of sunlight
fertiliser or chemical damage
neglect or mishandling

Incorrect or damaged orders

If you receive the wrong plant or your order is damaged before pickup or during delivery arranged by us, please contact us within 48 hours so we can make it right.